Delivery terms

Elkome WebShop is a B2B service for companies to purchase industrial hardware and software products. Elkome does not sell products to the individual persons.


Payment terms:

  • Prepayment: Elkome Oy accepts 100% prepayment as payment methods for the new customers. Elkome sends a proforma invoice to the customer by email. The order is not handled and confirmed before the prepayment is received.
  • Invoice: Please contact Elkome’s Customer Service for other payment methods (


  • All prices in Elkome WebShop are without any taxes. If the delivery address is in Finland, VAT 24% will be added to the invoice automatically. If the delivery address is in other country, the invoice will be without VAT. The applied VAT is mentioned in order confirmation. If you have any questions, please contact Elkome’s Customer Service (

Delivery terms:

  • Delivery terms: Ex Works Elkome, Finland.

Delivery costs:

  • The order will be delivered to the customer by Elkome’s carrier.
  • The shipping cost will be calculated according to shipping weight and destination address. The shipping cost is displayed in the summary of shopping cart.
  • The shipping cost will be automatically added to the invoice.

Delivery time:

  • The estimated delivery time is mentioned in product page. The delivery time is not a real-time information and need to be checked in urgent cases.
  • Delivery time will be confirmed in the order confirmation.

Privacy Notice

  • Information such as company name, user name, address, phone number and email are necessary for processing orders. Under no circumstances will Elkome ever sell, rent, lease or share this information. We may at some time include you in a mailing of a catalog, newsletter or sales flyer, but you may request to be removed from any mailings by contacting Elkome’s Customer Service (
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